/PRNewswire/ — Buckle up for a nostalgic event in Brawl Stars this holiday season, with Pixar’s Toy Story taking over the mobile game’s theme park world via a…
Day: December 12, 2024
By 2028, 30% of Fortune 500 companies could use AI-only service channels
Gartner’s predictions outline a future where AI-enabled channels revolutionize customer service, presenting opportunities and challenges for CIOs.
Is the cloud seducing software giants into the enemy lair?
Despite cynical theories of slowdown, the Big 4 software giants’ growth is being rocket-fuelled by cloud migrations, as their recent quarterly reports show. But could the looming “service software” AI tsunami threaten the very business they are trying to sustain?
DOL Withdraws Apprenticeship Proposal
The U.S. Department of Labor (DOL) quietly withdrew its proposed revisions to the nation’s registered apprenticeship programs.
4 key AI risks to address when contracting services or products
Vendors and clients alike are frustrated as they work through how to address AI within their contracts. Both sides need to develop standardized, flexible language alongside their legal teams.
AI data readiness: C-suite fantasy, big IT problem
Business leaders believe their data is primed for AI, but IT practitioners spend hours every day beating data into shape, only to miss out on automation opportunities.
CIO Mark Settle on what makes a winning IT battle plan
From resource management, service delivery, to internal and external relationship building, the storied CIO and thought leader underscores the importance of persistence in the face of leadership challenges.