The nonprofit R&D center for top US government agencies built its own version of the popular genAI tool to deliver robust productivity enhancements securely by design.
Day: June 21, 2024
What is an SLA? Best practices for service-level agreements
A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a critical component of any technology vendor contract.