Application Managed Services

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Helping you from beginning to end with your software applications.

Application Management (AM) is the lifecycle process for software applications, which includes how an application works, how it’s maintained, how it’s updated, and how it’s upgraded from start to finish. Application management services are a company-wide initiative that provides governance to guarantee that applications run as quickly and efficiently as possible, from the end-user experience to the integration process.

Key Stakeholders:

Application Manager/Application Analyst:

Manages the full application lifecycle by owning the AM process. Each significant application would typically have one Application Analyst or a team of Application Analysts. Also in charge of doing a skills gap analysis and acquiring the necessary skills or personnel.

Business Unit Owners:

Business-level employees who see apps and AM as having a positive influence on the bottom line, higher productivity, revenue, and a stronger competitive position.

Developers/DevOps/DevSecOps:

This group of IT experts is responsible for the application design, development, deployment, integration, security, and maintenance.

Application Users:

Users provide input on productivity and performance, and their main concerns are privacy and application security.

Ultimately, the goal of AM is to implement efficient, dependable, and cost-effective code that enables an enterprise to meet its business objectives by ensuring that the necessary capabilities – both management and technical – are in place, as well as to ensure that any technical issues are quickly diagnosed and resolved.

Application Managers (AM) are IT professionals who are in charge of the AM process, which manages the application software lifecycle within the enterprise. Application managers are typically not developers or users, but rather analysts part of the IT team who help define the need for new applications, communicate their findings to other key stakeholders, and lead the implementation, maintenance, and retirement of applications.

Application managers help with:

How Providence Technology Can Help

Many organizations rely on application management services (AMS) to supplement their AM capabilities because not every organization has the capability of staffing full-time AM positions or is already dealing with an IT backlog. AMS organizations allow for the outsourcing of application maintenance and monitoring, and AMS firms then handle patch management, bug fixes, and enhancements.

Enterprises can avoid these backlogs – and the resulting user dissatisfaction, interruptions, and other inefficiencies – by outsourcing monitoring, management, bug-fixing, and optimization tasks to an AMS provider.

AMS organizations can contribute to any application, from a web application to a database to custom in-house business code developed on legacy platforms, and help mitigate continuity risks that occur when key personnel leave.

Given the typically limited IT resources available, AMS providers may be the only reasonable way for many small/medium businesses (SMBs) to achieve a robust application lifecycle management process.

Our HR Strategic Advisory consultants can help you with:

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