An individual or group who truly cares about you will always consider your feelings and behave in ways that encourage and support you. In the realm of contact center customer experience, this directly relates to the concept of customer effort.
HCM Vendor Selection: 3 Reasons to Pick the Right Provider—and How to Do It.
Another human capital management solution seems to hit the market every moment. This makes choosing the right HCM vendor increasingly important—and difficult.
