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ESM helps IT work in harmony with HR, facilities, legal, and more to improve service delivery, collaboration, business agility, and customer satisfaction.
Technical transformations are all too often derailed by poor change management strategies. Here’s how organizations unknowingly set themselves up to not succeed.
In addition to broad efforts in data strategy, a large cross section of employees has attended full-time AI training to build a more vigorous workforce.
As the digital transformation in the Middle East accelerates, Jyoti Lalchaldani, IDC’s Group Vice President and Regional Managing Director for the Middle East, Turkey, and Africa (META) shares insights on the key technologies shaping the region’s future and the challenges organizations must navigate.
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